Refund policy

Refund & Return Policy

We want you to love your Calmerity device. If you're not satisfied, you're covered by our 60-Day Risk-Free Trial.

60-day trial. You have 60 days from the date your order is delivered to request a refund. If the device hasn't earned a place in your routine, contact us and we'll make it right.

How to start a return. Email us at support@calmerity.com with your order number and a brief reason. We'll reply with return instructions. Please request your return within 60 days of delivery.

Return shipping. Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective — in that case, we cover it. We recommend a tracked shipping method, as we can't be responsible for returns lost in transit.

Condition. Returned items should be in good, reusable condition with all included accessories. For hygiene reasons, items must not be damaged or excessively worn.

Refunds. Once your return is received and checked, we'll process your refund to your original payment method within 5–10 business days. Your bank may take additional time to post it.

Damaged or wrong items. If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos and we'll arrange a free replacement or full refund — no return shipping cost to you.

Questions? Email support@calmerity.com and we'll help. We provide customer support by email only and aim to reply within two business days.